The report highlights how citizen development is transforming digital capabilities within organisations by enabling non-technical employees to build applications, automate workflows, and analyse data using low-code and no-code tools. It explains that traditional development processes are often slow, costly, and constrained by IT backlogs, creating a need for more accessible development approaches. Platforms such as Microsoft Power Platform, SAP Build, Mendix, and Appian empower staff to create solutions that improve operational efficiency, accelerate digital transformation, and support data-driven decision-making.
Most companies experiment with AI but fail to scale it beyond pilot projects,with only 12 percent achieving enterprise-wide deployment.True transformation happens when intelligence is embedded across the entire operating model,from equipment monitoring to decision making.This shifts organisations from reactive firefighting to proactive,predictive operational control.
Operational continuity is increasingly vital ,as organisations face cyber-risk,volitile markets ,workforce constraints and rising cost pressures.Resillient operations enables businesses to maintain performance through distruptions by combining risk-management tech,sensor-driven monitoring and real time decision automation.This creates stability,continuity and reduced vulnerability to shocks.
Data is only valuable when converted into foresight.Predictive analytics and Machine Learning can anticipate failures,forecast ventilation needs,optimise energy use and drive safety imporvemnents.These insight-enabled operations dramatically reduce downtime ,cut maintenance costs and improve assets utilisation , turning data into a measurable financial and operational return.
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