Citizen development is transforming industries by empowering non-technical employees to create and deploy digital solutions using low-code/no-code tools. This democratisation of innovation accelerates digital transformation, enhances operational efficiency, and fosters employee engagement, driving business success.
Citizen development allows employees without formal IT training to build apps and automate processes, reducing dependence on traditional IT teams and accelerating digital transformation across all levels of an organisation.
By enabling business users to create tailored digital solutions using tools like Microsoft Power Platform, organisations like SARS and Vodacom have demonstrated how democratized innovation improves responsiveness, efficiency, and innovation capacity.
Citizen development initiatives such as those supporting women entrepreneurs and startups (e.g., Women in Tech South Africa, Code4SA) broaden participation in the digital economy, ensuring digital transformation benefits a more diverse range of people and communities.
%20(1).png)
