The client partnered with COOi Studios to create the client's Hatcher Programme, a platform connecting the client with external innovators across East and Southern Africa. The goal was to address business challenges through local innovation.

The Know Your Vehicle initiative was developed to address key pain points experienced by used car buyers and sellers. It aims to become the industry benchmark for vehicle history and condition reporting, improving transparency and trust in the pre-owned vehicle market. The solution also presents clear value propositions for both dealerships and vehicle tracking companies.

The project aimed to explore and understand the credit behaviour and impairments of South African women, with a focus on those aged 20–39. Through multi-channel research, the initiative uncovered that women tend to be more conservative borrowers with lower default rates. These insights informed the development of financial product prototypes tailored to their needs and behaviours.