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Human-centered design rooted in customer insights.
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Telkom Innovation Challenge Support

COOi Studios provided comprehensive support during the Telkom Innovation Challenge, working closely with teams to shape strong problem statements, develop viable business concepts, and prepare compelling final pitches. The engagement was aimed at accelerating innovation by translating early-stage ideas into structured, implementation-ready solutions.

Telecommunications
Idea to Concept Cultivation
User Experience (UX): merSETA

The project aimed to gather insights into user interactions with kiosks as a digital channel, improving the customer experience based on real data.

Financial Services
User Experience
SANBS Digital Learning Portal Upgrade

COOi Studios proposed a comprehensive upgrade to the South African National Blood Services (SANBS) eLearning platform by developing a human-centric Learning Experience Portal (LXP). The initiative responds to the need for flexible, self-directed digital learning—accelerated by the pandemic—and aims to replace the legacy "push" training model with a personalized, engaging, and modern learning system tailored to the diverse needs of SANBS users.

Healthcare
Human Centered Design
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