Digital Kiosk
Enhancing Customer Insights Through Intuitive, Data-Rich Digital Touchpoints
Overview

COOi Studios was tasked with designing and testing a digital kiosk channel aimed at gathering data on user behavior. The objective was to create an intuitive user interface that enhanced customer interactions and provided valuable insights for market analysis.

The Challenge

The client needed a reliable, data-rich interface that could engage users at physical locations and help the organisation better understand client behaviour and preferences, all while ensuring a seamless, self-service experience.

The Solution

A robust and intuitive digital kiosk interface was developed, capable of collecting structured behavioural data while delivering an accessible and engaging user experience.

The Results

•Delivered a functional kiosk interface aligned to user needs and marketing goals

•Enabled the company to gain real-time insights into user behaviour.

•Created a feedback-rich touchpoint for future product and service improvements.

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Financial Services
Innovative Product Development Using Service Design