Transformation to the digital mine

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Elevating the consumer experience

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Mining with Purpose

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Health Services LXP

We created a human-centric Learning Experience Platform for a health services client that combines eLearning with CPD tools. This platform enhances engagement, accessibility, and professional development for healthcare professionals nationwide.

#CloudPoweredAutomation

A Large Bank ISIC - Gen AI

To streamline complex, labour-intensive processes, we developed an AI-driven model for a large bank's CIB division. The solution automates industry classification by leveraging financial analysis and enterprise data to generate precise ISIC codes.

#EmergingTechnologies (Gen-AI and Metaverse)

Large Banking Data Visualization

We redesigned a large bank's CIB's Data Quality Dashboards using Power BI, transforming usability, efficiency, and user engagement. A tailored UI Kit, training sessions, and iterative, user-centered design processes brought these improvements to life.

#DataModelling #Analytics

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the team

Sandiso Sibisi

Director

Shahana Wadie

People & Culture Principal

Reneilwe Kweyama

sENIOR OPERATIONS ASSOCIATE

Sandile Khumalo

senior sTRAtegy analyst

Lebogang Gwala

senor design analyst

Service Design
Design Thinking
Data Visualisation
Generative AI

testimonials

COOi has been our innovation partner, not only from an execution perspective but also in ideating and thinking about how we can improve the Siyakhula experience for our employees. Our external coaches from COOi bring an external view and give our employees a challenge to think differently — to look outside of what we can do within just our organisation

— Ronel Bruwer,
Old Mutual

They managed to identify the stakeholder pain points, challenges, and areas of improvement, gathering valuable insights from the workshops. When I got to work with them, the maturity and professionalism they demonstrated—despite how young they are—truly stood out. Their commitment to quality, ensuring that any information was well-prepared and refined, along with their attention to detail and dedication to delivering high-quality outcomes, set them apart

— Ayanda Fuzile, Sasol

The best part about working with them was how innovative, creative, and responsive they were. We would make changes on the fly, and I was truly impressed by their agility and speed in turning around the adjustments we required. Their ability to take feedback from customers and the market, implement it quickly, and help us re-enter the market within a short space of time was remarkable

— Mzwandile Mathebula, Old Mutual